A preorder is the purchase of a product that is not yet in stock at the time the order is placed. Preorders reserve inventory from an upcoming production run, subject to availability.
Each product page lists an estimated release window. Preorders ship during that window, but exact ship dates are not guaranteed and may change due to manufacturing or production timelines.
No. Estimated ship dates are provided for reference only and are not guaranteed.
No. Orders containing preorder and in-stock items will ship together once all items in the order are available.
Customers who wish to receive in-stock items sooner must place separate orders.
Yes. You’ll receive a shipping confirmation and tracking number once your order ships.
Preorders are non-cancellable by default.
Any cancellation request may be considered solely at our discretion and is not guaranteed to be approved. Approved cancellations may be subject to a processing fee of up to 10% of the order value to cover non-refundable payment processing and administrative costs.
All orders ship from the United States unless otherwise stated.
Shipping is calculated at checkout based on your order’s weight, destination, and selected shipping method. You’ll see the exact shipping cost before completing your order.
Delivery times shown at checkout reflect estimated transit time after shipment, not preorder production time. Transit times are estimates only and are not guaranteed.
Shipping options and rates are calculated at checkout based on destination, package weight, and selected service. Carriers may include USPS, UPS, DHL, or other services depending on location.
Address change requests are not guaranteed.
Shipping rates are calculated based on the address provided at checkout. If a requested address change results in higher shipping costs, the customer is responsible for paying the difference prior to shipment.
If additional shipping charges are not paid, the order will ship to the original address provided at checkout.
Yes. International customers are responsible for all customs duties, VAT, import taxes, and brokerage fees. These charges are not included in product or shipping prices.
Refused or unclaimed international shipments are not eligible for refunds or replacements.
Payment is collected at the time the order is placed, including for preorders.
Orders cannot be combined after checkout.
All sales are final.
We do not accept returns or issue refunds for buyer’s remorse, ordering errors, or changes of mind.
Vinyl records are fragile items, and cosmetic damage such as seam splits, corner dings, jacket wear, or sleeve damage can occur during transit—even when packaging appears intact.
Damage that occurs during shipping is the responsibility of the carrier and is not eligible for refunds or replacements.
If you believe your record has a manufacturing defect that renders it materially unplayable, please contact us within 7 days of delivery with clear photos. Eligible defects may qualify for a replacement, or a refund if a replacement is not available, subject to review.
While we are not responsible for carrier-related damage, we may assist by providing documentation or guidance for filing a carrier claim where possible.
A manufacturing defect is an issue that renders the record materially unplayable.
The following do not qualify as defects:
- Seam splits, corner dings, jacket or sleeve wear
- Cosmetic imperfections
- Minor surface noise or occasional pops
- Color variation or opacity differences
- Minor warping that does not affect playback
- Playback issues related to equipment setup
- Damage caused during shipping or customs inspections
Refunds are issued only when an item is eligible and a replacement is not available. Approved refunds are issued to the original payment method.
Shipping charges are non-refundable once an order has shipped. If a refund is issued prior to shipment (for example, due to an unfulfilled preorder), shipping charges will be refunded.
Once tracking confirms delivery, Wax Assault Records is not responsible for lost or stolen packages. Customers must contact the shipping carrier directly to file a claim.
Yes. All items sold through Wax Assault Records are official releases.
Titles released by Wax Assault Records are officially licensed and produced by Wax Assault Records. We may also carry official releases from other labels or rights holders, which are identified on the product page.